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Forum Discussion

maralina's avatar
maralina
Explorer | Level 4
3 months ago

Can't access PAPER from my laptop

Since late May 2024, I’ve been unable to access my Dropbox PAPER account from my laptop (a MacBook Pro), though I can read and edit from my iPad and iPhone.   But on my laptop I get a message (se...
Desktop
Dropbox Paper
Error Messages
Mac
maralina's avatar
maralina
Explorer | Level 4

Hi Mark,

The version of Chrome that I'm using is (I think):
Version 116.0.5845.187 (Official Build) (x86_64)

My computer is running on Mac OS Mojave v. 10.14.6

You didn't ask, but it's a MacBook Pro (15 inch, mid-2012).
Hope Ive given enough info to help me figure this out...

I attach a screenshot of the Google Chrome info:

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

They do help thanks!

 

I suspect, unfortunately, that as the error from Chrome itself says your version of the OS and Chrome is too old to work with the site. 

 

Dropbox only states it works on new and supported versions of browsers - however Chrome 116 was released in August 2023 and so is very old and insecure now I'm afraid.

  • maralina's avatar
    maralina
    Explorer | Level 4
    3 months ago

    Hi Mark— thanks for your answer from earlier this week, and I apologize for my late reply. I understand what you’re saying — that my browser/Mac OS is too old for the current DROPBOX. But I still want to find a workaround.

     

    My situation is this: my MacBook Pro’s is running on OS 10.14.6 — and the reason I’m hanging on to it is that I use Photoshop CS6, which is the last standalone version of PS sold as a one-time purchase. I do not want to go onto Adobe’s SUBSCRIPTION Plan, as CS6 suits my needs just fine. However, if I upgrade to the next OS (Catalina, aka Mac OS 10.15), my laptop will no longer compatible with Photoshop CS6. (though it'll be compatible with Dropbox).

     

    So is there a WORKAROUND?

    Maybe there is another browser I could try — one that is compatible with both Mac OS 10.14.6 as well as Dropbox’s requirements (for laptop/desktop— especially for PAPER).

     

    Could you suggest another browser I might try? 

     

    Your help/insight is much appreciated!

    maralina

     

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