You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

maralina's avatar
maralina
Explorer | Level 4
3 months ago

Can't access PAPER from my laptop

Since late May 2024, I’ve been unable to access my Dropbox PAPER account from my laptop (a MacBook Pro), though I can read and edit from my iPad and iPhone.   But on my laptop I get a message (se...
Desktop
Dropbox Paper
Error Messages
Mac
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

What version of Chrome are you using as well as Mac OSX maralina ?

  • maralina's avatar
    maralina
    Explorer | Level 4
    3 months ago

    Hi Mark,

    The version of Chrome that I'm using is (I think):
    Version 116.0.5845.187 (Official Build) (x86_64)

    My computer is running on Mac OS Mojave v. 10.14.6

    You didn't ask, but it's a MacBook Pro (15 inch, mid-2012).
    Hope Ive given enough info to help me figure this out...

    I attach a screenshot of the Google Chrome info:

     

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago

      They do help thanks!

       

      I suspect, unfortunately, that as the error from Chrome itself says your version of the OS and Chrome is too old to work with the site. 

       

      Dropbox only states it works on new and supported versions of browsers - however Chrome 116 was released in August 2023 and so is very old and insecure now I'm afraid.

      • maralina's avatar
        maralina
        Explorer | Level 4
        3 months ago

        Hi Mark— thanks for your answer from earlier this week, and I apologize for my late reply. I understand what you’re saying — that my browser/Mac OS is too old for the current DROPBOX. But I still want to find a workaround.

         

        My situation is this: my MacBook Pro’s is running on OS 10.14.6 — and the reason I’m hanging on to it is that I use Photoshop CS6, which is the last standalone version of PS sold as a one-time purchase. I do not want to go onto Adobe’s SUBSCRIPTION Plan, as CS6 suits my needs just fine. However, if I upgrade to the next OS (Catalina, aka Mac OS 10.15), my laptop will no longer compatible with Photoshop CS6. (though it'll be compatible with Dropbox).

         

        So is there a WORKAROUND?

        Maybe there is another browser I could try — one that is compatible with both Mac OS 10.14.6 as well as Dropbox’s requirements (for laptop/desktop— especially for PAPER).

         

        Could you suggest another browser I might try? 

         

        Your help/insight is much appreciated!

        maralina

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!