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Forum Discussion

Helpful | Level 5

2 years ago

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...

emilialiu
2 years ago
It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.

Explorer | Level 4

2 years ago

I have this error problem too. Can't find how to contact dropbox support team, but happy for them to contact me on my registered email. I can then send over the longform error code. Thank you in advance!

Megan
Dropbox Staff
2 years ago
Hey there, danclarkis, happy Monday!

Do you get the same error message as the OP? If not, could you attach the start-up error code back here, to you reply?

Keep me posted, and we'll take it from there!
- ValGols
  New member | Level 2
  2 years ago
  I couldn't get my Dropbox app to work. Keep showing the same error prompt as below: Does anybody know how to fix it? I have used the "fix permission error', yet, it still won't allow me to access Dropbox app.
  
  bn.BUILD_KEY: Dropbox
  bn.VERSION: 171.4.6182
  bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
  bn.is_frozen: True
  machine_id: 10f9a72e-efc7-5dac-b636-d2226641262d
  pid: 15649
  ppid: 1
  uid: 501
  user_info: pwd.struct_passwd(pw_name='valinagogulski', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Awalina Ramli', pw_dir='/Users/valinagogulski', pw_shell='/bin/bash')
  effective_user_info: pwd.struct_passwd(pw_name='valinagogulski', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Awalina Ramli', pw_dir='/Users/valinagogulski', pw_shell='/bin/bash')
  euid: 501
  gid: 20
  egid: 20
  group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
  effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
  DYLD_LIBRARY_PATH: None
  cwd: '/'
  real_path='/'
  mode=0o40755 uid=0 gid=0
  parent mode=0o40755 uid=0 gid=0
  HOME: '/Users/valinagogulski'
  appdata: '/Users/valinagogulski/.dropbox/instance2'
  real_path='/Users/valinagogulski/.dropbox/instance2'
  mode=0o40700 uid=501 gid=20
  parent mode=0o40700 uid=501 gid=20
  dropbox_path: '/Users/valinagogulski/Library/CloudStorage/Dropbox'
  real_path='/Users/valinagogulski/Library/CloudStorage/Dropbox'
  mode=0o40700 uid=501 gid=20
  parent mode=0o40755 uid=501 gid=20
  sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
  real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
  mode=0o100755 uid=501 gid=20
  parent mode=0o40755 uid=501 gid=20
  trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
  real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
  not found
  parent not found
  tempdir: '/var/folders/5v/lvvlkhqj18q_p4qgkf265xhh0000gn/T'
  real_path='/private/var/folders/5v/lvvlkhqj18q_p4qgkf265xhh0000gn/T'
  mode=0o40700 uid=501 gid=20
  parent mode=0o40755 uid=501 gid=20
  Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 857, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
  dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/72efcfc6-9a2d-4e9a-a54e-5717aa3aa28d." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/72efcfc6-9a2d-4e9a-a54e-5717aa3aa28d.}
- danclarkis
  Explorer | Level 4
  2 years ago
  Megan Thank you. Here goes:
  Text file (from yesterday, not this morning):
  bn.BUILD_KEY: Dropbox
  bn.VERSION: 171.4.6182
  bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
  bn.is_frozen: True
  machine_id: 8262a460-2a1d-5111-a513-abea42da5864
  pid: 7573
  ppid: 1
  uid: 501
  user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
  effective_user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
  euid: 501
  gid: 20
  egid: 20
  group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
  effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
  DYLD_LIBRARY_PATH: None
  cwd: '/'
  real_path='/'
  mode=0o40755 uid=0 gid=0
  parent mode=0o40755 uid=0 gid=0
  HOME: '/Users/danclark'
  appdata: '/Users/danclark/.dropbox/instance2'
  real_path='/Users/danclark/.dropbox/instance2'
  mode=0o40700 uid=501 gid=20
  parent mode=0o40700 uid=501 gid=20
  dropbox_path: '/Users/danclark/Library/CloudStorage/Dropbox'
  real_path='/Users/danclark/Library/CloudStorage/Dropbox'
  not found
  parent mode=0o40755 uid=501 gid=20
  sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
  real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
  mode=0o100755 uid=501 gid=20
  parent mode=0o40755 uid=501 gid=20
  trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
  real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
  not found
  parent not found
  tempdir: '/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
  real_path='/private/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
  mode=0o40700 uid=501 gid=20
  parent mode=0o40755 uid=501 gid=20
  Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 857, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
  dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘.}
  - Jay
    Dropbox Staff
    2 years ago
    Hi danclarkis, could you try reinstalling the app, without uninstalling it first, by using this link, and let me know how it goes!

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