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Forum Discussion
Cannot open my account on the dropbox app of my android
It gives me error all the time when I try to open my account on my android with my correct email and password. I´ve tried by sending a code to my email, etc., but it doesn´t work and it tells me to c...
It works on the website. The problem is with the app. I have reloaded the app to start from scratch but it gives me the same error
Megan
Dropbox Staff
Dropbox StaffHi Angeles C, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
That would be the limit when using a Basic plan.
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
Hello, same problem on my App for Android. I can access from a browser (Chrome) but I cannot use the App, it asks for authentication app code (I'm using MS Authenticator) and then I get an "unknown error" message. I attach here the screenshot, it is in italian...
Everything works fine on my two connected laptops - my android phon is the 3rd conncted device.- Hannah
Hey dripper_gay, sorry to see you're having trouble with this.
Since this issue requires access to account specific info, I would suggest you reach out to our support team directly.
To do so, open a private browsing/incognito window and go to this page to submit your request.
Let us know when you have your ticket number.
