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John Smth's avatar
John Smth
Explorer | Level 3
2 years ago

Cannot login on new android phone

hi there.   New phone, Samsung A52. OS updated to android 13.   App started, prompts to login. After entering credentials, appears system popup "Allow Dropbox to send you notifications?", screen ...
Android
Dropbox Basic
Install
Mobile
  • Megan's avatar
    Megan
    2 years ago

    Hi John Smth, I'd be more than happy to help! 

     

    Are you on a Basic plan? If so, would it be possible that you have more than 3 devices linked to your Dropbox account and that's why you're having trouble logging in to this one?

     

    Feel free to also send me some screenshots of the behavior you mentioned.

     

    Let me know more!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi John Smth, I'd be more than happy to help! 

 

Are you on a Basic plan? If so, would it be possible that you have more than 3 devices linked to your Dropbox account and that's why you're having trouble logging in to this one?

 

Feel free to also send me some screenshots of the behavior you mentioned.

 

Let me know more!

John Smth's avatar
John Smth
Explorer | Level 3
2 years ago

Hi @Megan.

 

Yes, I'm on a Basic Plan. And yes I have already 4 devices linked (3 PC and old phone). After unlinking third PC and phone login succeeded.

 

Thanks a lot!

 

PS. Are developers aware of this situation? Proper error message in app would help a bit.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey John, amazing news! 

     

    I'll forward your feedback to the appropriate areas so we can continue to improve.

     

    If you need anything else, you know where to find me!

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