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Forum Discussion

sepide's avatar
sepide
New member | Level 2
2 years ago

Cannot log in to Dropbox anymore

Hi there,   Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
Account Access
Desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    2 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

Colin C.16's avatar
Colin C.16
Helpful | Level 5

I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].

I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,

I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.

If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.

Hope you guys can help, CC

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Colin C.16, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit? 

  • Colin C.16's avatar
    Colin C.16
    Helpful | Level 5
    2 years ago

    Thanks for getting back to me.

    I can't send screen shots as the problem fixed itself.

    I've no idea why DropBox took time to get used to my drive being replace by an SSD, but when I clicked on it today it just logged in as normal, with no need for a p/w. I think an SSD is a shock to bits of the system as half my custom icons were missing yesterday and over-night all but one have rebuilt themselves.

    Thanks again, Colin

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Awesome news Colin C.16!

       

      If you need anything else, you know where to find us! 😊

    • Colin C.16's avatar
      Colin C.16
      Helpful | Level 5
      2 years ago

      I was too confident!

      DB was fine on iOS/iPadOS and on my Mac I could open the folder - but I just realised there is no DB icon in the menu bar and when I try to open the app, rather than the folder, I get this:

      My records show I signed in with my personal domain email, not gmail, but when I click on the Forgot passworkd link I get a recovery page in Chrome, but I still get no reset p/w email.

      Cheers, Colin

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Colin C.16, it might sound trivial but are you sure you're entering the email correctly there? 

         

        If so, please add no-reply@dropbox.com to your email's contacts/address book and repeat the steps to reset your password.

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