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Forum Discussion
Cannot log in to Dropbox anymore
Hi there,
Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
Nancy
Dropbox Staff
Dropbox StaffHi sepide, and thanks for posting here today.
Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?
Let me know, and we’ll take it from there.
I have a similar issue. My Mac's drive has just been replaced and alone of all the logins only the Dropbox app has failed, it's fine in Chrome. My phone is not affected and I've tried a password reset using the email address shown on my phone but have not received a p/w reset email [and I've looked in Spam!].
I've tried a reinstall but just as before I'm told my email or p/w is wrong. My browser also logged in to dropboxforum.com with no trouble,
I thought I'd change my p/w on my phone, but AFAICS I can change my name, but not my email address or p/w and it seems the same in Chrome.
If I can't access files on my Mac I guess I'll just move everything to iCloud and close the account.
Hope you guys can help, CC
- Walter
Hey Colin C.16, sorry to hear you're having issues with this.
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?
Thanks for getting back to me.
I can't send screen shots as the problem fixed itself.
I've no idea why DropBox took time to get used to my drive being replace by an SSD, but when I clicked on it today it just logged in as normal, with no need for a p/w. I think an SSD is a shock to bits of the system as half my custom icons were missing yesterday and over-night all but one have rebuilt themselves.
Thanks again, Colin
- Megan
- Jay
Hi Colin C.16, is your email on a public email provider, or a private business domain?
It's a private domain, Jay, but aliases to gmail. Cheers, Colin
- Jay
Are you certain that the alias is working correctly, and that no emails are being automatically filtered out by the private domain handler?
