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Forum Discussion

sepide's avatar
sepide
New member | Level 2
2 years ago

Cannot log in to Dropbox anymore

Hi there,   Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
Account Access
Desktop
Error Messages
Mac
Setting up the apps
  • Nancy's avatar
    Nancy
    2 years ago

    Hi sepide, and thanks for posting here today. 

     

    Have you, by any chance, tried to reinstall the Dropbox app on your device? If yes, does that seem to make any difference?

     

    Let me know, and we’ll take it from there.

sepide's avatar
sepide
New member | Level 2

Thanks for the tip. Reinstalling the app solved the issue.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I’m glad I could help! 

 

I’ll be around the Community, if you need something else.

  • King_Jaey's avatar
    King_Jaey
    Explorer | Level 3
    2 years ago

    I have tried re-installing the app on my MacOS,  but it still returns the error message that says "something went wrong"

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Welcome to the forum, King_Jaey!

       

      Out of curiosity, can you please open an incognito window on your web browser and try to sign in to the Dropbox website from there? 

       

      I’d like to see if you’ll receive the same error message as the one on the app or if you’re gonna be able to sign in to your Dropbox account with no issues.

      • King_Jaey's avatar
        King_Jaey
        Explorer | Level 3
        2 years ago

        Gosh!

         

        I haven't had to manually sign in for so long till now, I was so confident I was using the right password 😄

         

        I had to do a password reset, so I'm all good now. Thanks!

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