Cannot install app on Windows 11

Question

I cannot install the Dropbox app on my new Windows 11 machine. The regular install file didn't work so I tried using the full install file (Dropbox 173.4.6706 Offline Installer.x86.exe); when that gave me the message "The installer did not complete. Installation has been aborted" I turned off Microsoft Defender Firewall, which gave me the same "abort" message. I am unable to turn off or modify my antivirus program (CrowdStrike Falcon Sensor) due to IT policies. Are there known issues with CrowdStrike? Or is this a different issue that is unrelated to my antivirus program? Thanks!

Walter · Answer

Hi there marime, sorry to hear you're having issues with this.
&nbsp;
I'm not aware of a conflict with the mentioned antivirus program, but you could try temporarily disabling it for troubleshooting's sake or add Dropbox to its exclusion list etc.&nbsp;
&nbsp;
That said, can you send us a screenshot of the exact error you're getting so that we can have a visual too?
&nbsp;
Thanks!

marime · Answer

Sure, here's a screenshot

Megan · Answer

Hi marime, usually this type of error stems from an antivirus program blocking the Dropbox access.&nbsp;
&nbsp;
Is there any way you can talk to your IT and ask them to temporarily disable it, or whitelist it for you?

biosonar · Answer

I have [a similar / the same] problem.&nbsp; The Dropbox installer fails to download Dropbox, and I can't download the full installer.&nbsp;I get a timed out connection to https://edge.dropboxstatic.com/dbx-releng/client/Dropbox%20143.4.4161%20Offline%20Installer.x86.exe&nbsp;This is from multiple web browsers on a vanila install of Windows 11.&nbsp;Many thanks

Walter · Answer

Hey biosonar, sorry to hear about this.
&nbsp;
Could it be that your computer is running on S mode? If so, you can try switching out from S mode and then try the normal installer.&nbsp;
&nbsp;
Let me know of any updates!

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Cannot install app on Windows 11

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