You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Rui C's avatar
Rui C
Helpful | Level 5
10 months ago

Cannot get Dropbox desktop app to run in MacOS 12.7.3

Dear All,      After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of ...
  • Rui C's avatar
    Rui C
    10 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of ...","body@stringLength":"695","rawBody":"

Dear All,

\n

 

\n

   After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of problems with syncing). The app has full permissions to access the file system, however, it is stuck in the \"starting\" mode, and I can't even sign in. When it \"crashes\" it suggests I contact customer support and share the contents of a log file. However, I can't seem to be able to contact customer support directly (and the log file contains private information I won't share in a public forum).

\n

   Help is welcome, as this is very frustrating!!!

","kudosSumWeight":0,"repliesCount":3,"postTime":"2024-02-29T02:37:11.798-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Desktop","text":"Desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTB8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:754103_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1442},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Dear All,

\n

 

\n

   After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of problems with syncing). The app has full permissions to access the file system, however, it is stuck in the \"starting\" mode, and I can't even sign in. When it \"crashes\" it suggests I contact customer support and share the contents of a log file. However, I can't seem to be able to contact customer support directly (and the log file contains private information I won't share in a public forum).

\n

   Help is welcome, as this is very frustrating!!!

"},"Conversation:conversation:754103":{"__typename":"Conversation","id":"conversation:754103","solved":true,"topic":{"__ref":"ForumTopicMessage:message:754103"},"lastPostingActivityTime":"2024-02-29T07:21:44.174-08:00","lastPostTime":"2024-02-29T07:21:44.174-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:754103":{"__typename":"ModerationData","id":"moderation_data:754103","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:754103_2":{"__typename":"Revision","id":"revision:754103_2","lastEditTime":"2024-02-29T03:35:46.655-08:00"},"ForumReplyMessage:message:754179":{"__typename":"ForumReplyMessage","id":"message:754179","conversation":{"__ref":"Conversation:conversation:754103"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":754179,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Cannot get Dropbox desktop app to run in MacOS 12.7.3","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:754179"},"parent":{"__ref":"AcceptedSolutionMessage:message:754147"},"body":"

Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

","body@stringLength":"99","rawBody":"

Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-02-29T07:21:44.174-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:754179_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1398},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1734455990078":{"__typename":"CachedAsset","id":"theme:customTheme1-1734455990078","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Thanks for posting on our forum, Rui C

 

Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? 

 

Is the error log you’re seeing something similar to the one showing here

 

Keep me posted.

","body@stringLength":"657","rawBody":"

Thanks for posting on our forum,

 

Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? 

 

Is the error log you’re seeing something similar to the one showing here

 

Keep me posted.

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Dear Nancy,

   I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

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Dear Nancy,

   I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

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