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Forum Discussion
Cannot Drag and drop files into folders
Hello, until today, I could easily select 1 or more files (in this case jpeg) and drag them into a sub forlder. Now I when I try to drag the files into the folder it won't let me drop them there, just hovering above the folder. This is incredibly frustrating as I've been dragging and dropping files into subfolders for months and now suddenly I can't do it. I need to do this for work.
I use both mac and windows (via VM ware) Until yesterday I could drag and drop on either operating system and now I can't on either.
Someone please help!
- The Home page is just a listing of your most recently used files from your entire account. Files and folders don't actually reside there. It only shows you the activity on your account. The Move and Copy options are only available while on the Files page, which is the actual listing of all your files and folders.
- Frank_S
Dropbox Staff
Hey all,
As Rich mentioned above, this change on our website to drag and drop functionality is a bug and not an intentional change. We've identified the problem and should be pushing a fix for it later today.
Thanks everyone for flagging this one, and apologies for the inconvenience caused!
Thanks,
Frank
What's the fix? I just got a new MacBook air and can't drag and drop within Dropbox. Help!
- Mark
Super User II
But where Kelsfischer. We need more info as this thread relates to about 3 different things - the type of computer you are using is irrelevant actually to the initial posting (because its on about 1 specific page on the Dropbox site which doesnt have drag/drop capability).
What is the web page you are trying to do this on or whats the steps you are taking to try and do this?
- Rich
Jonzo123 wrote:
I use both mac and windows (via VM ware) Until yesterday I could drag and drop on either operating system and now I can't on either.
Are you referring to the folders on your computers, or while using the Dropbox website? If you're doing this with the folders on your computer, then Dropbox has nothing to do with that process. It's controlled entirely by your operating system. If it's the website, please explain exactly what you're doing, which browser you're using, and any messages you receive in the process.
I am using my computer. I am uing the dropbox website. I have tried on 3 different browers to no avail.
Scenario: I have folder JOBS. Inside Jobs folder is another folder A and 10 JPEG pictures. Until today I could select any number of the jpeg's and drag them into folder A without having to use the "move files" tab and scrolling through several dropdowns. I could just drag and drop those pictures into the folder. As of today I cannot do that. When I select the files and drag them to the folder, they cannot be dropped into a folder anymore. Literally I have done nothing different, not installed, deleted, updated or chnaged anything on my end. There is no error message. When I drag the file, the file name moves with the curser, but cannot be dropped into the file.
- RichIt's probably just another change to the website. I'm not able to drag files into folders either. I either have to open the folder and drag files into it from the computer, or use the Move function on the website if I'm dealing with a file that's already in Dropbox.
Dropbox continues to update the site in the name of improvements, but things just keep getting worse.
Hey, this sounds a little bit like something has occurre that has somehow made your dropbox folder Read-only on your system? Are you able to achieve the equivelant of the drage and drop by selecting the files or folders you want to copy first, pressing ctrl+c (cmd+c on mac) and then trying to paste them in to the dropbox folders you want by hitting ctrl+v (cmd +v on mac)?
I'm suggesting this only so we can see whether or not any kind of of copying in to the folder will work, not trying to suggest you shouldn't be able to drag and drop if you want to. If the above suggestion doesn't work, that would seem to suggest that there is indeed a permissions issue going on which could help identify a solution.
- RichThis refers the the Dropbox website, and not the Dropbox folder on a computer.
