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Forum Discussion
Bug - "unable to sync" a file that is in an ignored folder.
I have a folder that is set to ignore such as here: https://help.dropbox.com/sync/ignored-files
The folder properly does not sync and does not show up on my dropbox web or on any other synced devices.
However, there is a file in that ignored folder that continuously throws an "unable to sync" error from my desktop app.
- Megan
Dropbox Staff
Hey there, WreckItTim1, happy May 1st!
Interesting. Would you mind clarifying the version of the Dropbox app that you use on your end?
You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar.
If you could also send me a screenshot of the error message you get on the app, that'd be amazing.
Let me know of any updates!
Thanks for the quick response! Ya here is some more info:
Dropbox version: 197.4.7629
Windows 10 Pro version: 10.0.19045 Build 19045
the file that cant sync is in an autogenerated folder from using Microsoft Visual Studio and is located in my Dropbox folder > .vs > project folder > FileContentIndex > file.vsidx
Microsoft Visual Studio Community 2022 (64-bit) version: 17.8.5
Below are screen shots of the error
- Jay
HI WreckItTim1, could you try marking that file with the ignored tag to see if this helps?
It is an autogenerated file from visual studio created whenever its used, with a random hash name, so that is not a valid solution. Which is why I made the parent folder an ignore, so that anything which gets dynamically added into that folder should also be ignored.
- Jay
Thanks for the details, please could you contact the support team for them to look into this further for you.
