We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

alan78's avatar
alan78
New member | Level 2
6 years ago

all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running

As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon. if i KILL the dropbox proc...
Desktop
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the updates robertcz & MTN_SSC!

I can see that the common denominator here seems to be Windows 7, the 64 bit version,yet, I'd like to also check if there's an antivirus, firewall or even a proxy/VPN setting that could be causing this so -at your earliest convenience- please let us know if there's any of the aforementioned software on the affected computers and if the issue persists when you (temporarily; merely for testing purposes) disable them.

Thanks so much for your patience and cooperation on this!

Gillrado's avatar
Gillrado
New member | Level 2
6 years ago

Is now happening to me as well and I am running windows 10. Will be great to follow this post and see the outcome.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the report Gillrado!

    robertcz :Thanks for letting me know this detail Robert - it's really helpful.

    At this point, I'll need to ask all of you who are affected by this to re-install the desktop app on the problematic devices using the offline installer of our most recent, stable version found here: 

    https://www.dropbox.com/downloading?build=82.4.155&plat=win&type=full 

    Should the matter at hand persist, the next step would be a clean, advanced re-install as outlined here: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall 

    If you'd like account specific assistance with this, you can always log a ticket with our team through this page: https://www.dropbox.com/support 

    Let me know the results once you get the chance to follow my suggestions and we'll take it from there.

    • Gavriel's avatar
      Gavriel
      Helpful | Level 6
      6 years ago

      Unfortunately, this is happening to me too! All my icons on my desktop start "flashing" (turn white blank and then normal) when dropbox is syncing. 

      I have Windows 7 64bits with Microsoft Security Essentials.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi there Gavriel, 

        Thanks for nudging on this and sorry to hear that you're also having trouble with this. 

        As Walter also recommends, could you confirm if you've tried temporarily disabling your antivirus and configured your firewall to work with your desktop app?

        If you have, could you let us know if you're running the latest stable version of the desktop app (82.4.156) by hovering over your Dropbox icon on your system tray?

        Let us know what you find!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!