We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

alan78's avatar
alan78
New member | Level 2
6 years ago

all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running

As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon. if i KILL the dropbox proc...
Desktop
Setting up the apps
MTN_SSC's avatar
MTN_SSC
Explorer | Level 4

Same issue here Windows 7 64 Bit. All explorer folder icons to default and back. Could not restart or shut down because Start button kept collapsing on every flash.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the updates robertcz & MTN_SSC!

I can see that the common denominator here seems to be Windows 7, the 64 bit version,yet, I'd like to also check if there's an antivirus, firewall or even a proxy/VPN setting that could be causing this so -at your earliest convenience- please let us know if there's any of the aforementioned software on the affected computers and if the issue persists when you (temporarily; merely for testing purposes) disable them.

Thanks so much for your patience and cooperation on this!

  • Gillrado's avatar
    Gillrado
    New member | Level 2
    6 years ago

    Is now happening to me as well and I am running windows 10. Will be great to follow this post and see the outcome.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the report Gillrado!

      robertcz :Thanks for letting me know this detail Robert - it's really helpful.

      At this point, I'll need to ask all of you who are affected by this to re-install the desktop app on the problematic devices using the offline installer of our most recent, stable version found here: 

      https://www.dropbox.com/downloading?build=82.4.155&plat=win&type=full 

      Should the matter at hand persist, the next step would be a clean, advanced re-install as outlined here: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall 

      If you'd like account specific assistance with this, you can always log a ticket with our team through this page: https://www.dropbox.com/support 

      Let me know the results once you get the chance to follow my suggestions and we'll take it from there.

      • Gavriel's avatar
        Gavriel
        Helpful | Level 6
        6 years ago

        Unfortunately, this is happening to me too! All my icons on my desktop start "flashing" (turn white blank and then normal) when dropbox is syncing. 

        I have Windows 7 64bits with Microsoft Security Essentials.

  • robertcz's avatar
    robertcz
    Helpful | Level 5
    6 years ago

    Hi Walter, the only anti-virus I have is Windows Defender. But that has been there for years prior to this issue's recent occurrence. I do from time to time have to use a VPN thingy called F5 to access my workplace, but again I have been using this for quite a while. No firewall as far as I can tell. I hope that helps in diagnosis.

    Robert

  • MTN_SSC's avatar
    MTN_SSC
    Explorer | Level 4
    6 years ago

    Walter,

    I have BitDefender Total Security which has antivirus protection and the firewall. I will try to temporarily disable the firewall next time I download multiple files to see if the condition persists.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!