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Forum Discussion
all 'FILE EXPLORER' FILE icons flashing whenever dropbox is running
As of today drop box is causing the file icons in ANY/ALL open explorer windows to flash constantly between the correct icon image and the default windows 'no icon' icon.
if i KILL the dropbox proc...
Same issue here Windows 7 64 Bit. All explorer folder icons to default and back. Could not restart or shut down because Start button kept collapsing on every flash.
- Walter
Dropbox Staff
Thanks for the updates robertcz & MTN_SSC!
I can see that the common denominator here seems to be Windows 7, the 64 bit version,yet, I'd like to also check if there's an antivirus, firewall or even a proxy/VPN setting that could be causing this so -at your earliest convenience- please let us know if there's any of the aforementioned software on the affected computers and if the issue persists when you (temporarily; merely for testing purposes) disable them.
Thanks so much for your patience and cooperation on this!
Is now happening to me as well and I am running windows 10. Will be great to follow this post and see the outcome.
- Walter
Thanks for the report Gillrado!
robertcz :Thanks for letting me know this detail Robert - it's really helpful.
At this point, I'll need to ask all of you who are affected by this to re-install the desktop app on the problematic devices using the offline installer of our most recent, stable version found here:
https://www.dropbox.com/downloading?build=82.4.155&plat=win&type=full
Should the matter at hand persist, the next step would be a clean, advanced re-install as outlined here: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
If you'd like account specific assistance with this, you can always log a ticket with our team through this page: https://www.dropbox.com/support
Let me know the results once you get the chance to follow my suggestions and we'll take it from there.
Hi Walter, the only anti-virus I have is Windows Defender. But that has been there for years prior to this issue's recent occurrence. I do from time to time have to use a VPN thingy called F5 to access my workplace, but again I have been using this for quite a while. No firewall as far as I can tell. I hope that helps in diagnosis.
Robert
Walter,
I have BitDefender Total Security which has antivirus protection and the firewall. I will try to temporarily disable the firewall next time I download multiple files to see if the condition persists.
