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Forum Discussion
Why is Free Storage Space Removed by Dropbox?
I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.
manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota?
I really do not know how to be more clear. The tab says I have 2GB. I had nearly 10 GB several months ago, all of which was from referrals from years ago. I had to remove nearly everything from my dropbox folder to regain any function. This might have happened around the same time I installed a new hard drive on my computer, but that should not have caused this to happen.
How can I regain this lost space?
Thank you
Jay
Dropbox Staff
Dropbox StaffHi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.
manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota?
That was it. I had several email addresses associated with the account, so I didn't realize I was creating a new one. Thanks for the help
- عکسهای من
- Hannah
سلام @Isaashkini، آیا چیزی وجود دارد که در مورد آن به کمک نیاز دارید؟
با عکسات اتفاقی افتاده؟
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Hey Isaashkini, is there something you need help with?
Did something happen with your pictures?
