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sactec's avatar
sactec
New member | Level 2
2 years ago

Why do I have 103GB and not 3GB?

I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?

Storage space
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    sactec wrote:

    I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?

    What does your breakdown show for regular, shared, backup, etc., when you look at your Plan page? Have you checked your backups?

    • sactec's avatar
      sactec
      New member | Level 2
      2 years ago
      It shows:
      Personal Dropbox space Using 59.1 MB of 103.25 GB
      Regular files (0 bytes); Backup (0 bytes); Shared files (59.1 MB); Unused space (103.2 GB)
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi sactec, I hope you're doing well! 

         

        Is it possible that you have any active promotions with your account? Do you see anything when you scroll to the bottom of your plan page? 

         

        Can you send me a screenshot of what you see there? 

         

        Keep me posted! 

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