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sactec's avatar
sactec
New member | Level 2
2 years ago

Why do I have 103GB and not 3GB?

I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
sactec wrote:

I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?

What does your breakdown show for regular, shared, backup, etc., when you look at your Plan page? Have you checked your backups?

  • sactec's avatar
    sactec
    New member | Level 2
    2 years ago
    It shows:
    Personal Dropbox space Using 59.1 MB of 103.25 GB
    Regular files (0 bytes); Backup (0 bytes); Shared files (59.1 MB); Unused space (103.2 GB)
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi sactec, I hope you're doing well! 

       

      Is it possible that you have any active promotions with your account? Do you see anything when you scroll to the bottom of your plan page? 

       

      Can you send me a screenshot of what you see there? 

       

      Keep me posted! 

      • sactec's avatar
        sactec
        New member | Level 2
        2 years ago

        I have a promotion that gave me an extra 1GB, so I have 3GB on the Basic Plan. I don't see a Plan Page, only the usage bar on the lower left of the screen. 

         

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