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sactec's avatar
sactec
New member | Level 2
2 years ago

Why do I have 103GB and not 3GB?

I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
sactec wrote:

I have a Dropbox Basic account. I believe I have 3 GB free storage but when I log in it shows 103.25 GB. Is that correct and why?

What does your breakdown show for regular, shared, backup, etc., when you look at your Plan page? Have you checked your backups?

sactec's avatar
sactec
New member | Level 2
2 years ago
It shows:
Personal Dropbox space Using 59.1 MB of 103.25 GB
Regular files (0 bytes); Backup (0 bytes); Shared files (59.1 MB); Unused space (103.2 GB)
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sactec, I hope you're doing well! 

     

    Is it possible that you have any active promotions with your account? Do you see anything when you scroll to the bottom of your plan page? 

     

    Can you send me a screenshot of what you see there? 

     

    Keep me posted! 

    • sactec's avatar
      sactec
      New member | Level 2
      2 years ago

      I have a promotion that gave me an extra 1GB, so I have 3GB on the Basic Plan. I don't see a Plan Page, only the usage bar on the lower left of the screen. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey sactec! You can see the promotional space you've earned for your Dropbox account via the "Refer a friend" page here.

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