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Forum Discussion
"unsupported path provided" and "Something went wrong on our end" error on the website
I can not open my dropbox folder, and system told me this is [unsupported path provided] 。Does anyone know how to solve it? many thanks.
Hi everyone, our engineers have let us know that this issue should be resolved now.
Thank you for reporting this and please let us know if you're still experiencing this error.
Same issue here - not sure exactly when this started. Was fine 2 days ago...
Rich
Super User II
Super User III have the exact same problem.
- I have the same screen, top folder, cannot access any part of the folder structure or files.
Can access the rest of the Dropbox functions.
- Walter
Dropbox Staff
Hi all, thanks for your reports so far!
May we reach out via email to have a further look into this matter internally?
of course! thx
- Hi Walter, I would like this, have a support ticket as well on this.
Ticket #18827003: Dropbox
I guess I could help narrow down what has changed recently. 👍 - Can someone please help me as well? My ticket is Ticket #18876353 but no one is assigned per the status. I get this error when I search for files. It gives an old path that doesn't exist.
- Anyone else having an indexing and search issue? On dropbox.com I see all of my folders but when I search for files or folders, it gives me an error that the folder/file path doesn't exist even though the folder is right there. Dropbox said it's a known indexing issue and problem should resolve itself but in 24-72 hours but it has been a week now and still I can't search files on dropbox.com.
