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Forum Discussion

LZ7GW's avatar
LZ7GW
New member | Level 2
2 years ago

Unknown "Backup" taking my space

hi there! In my dropbox page i have unknown backup. I cant delete it, even i can not see it in my mobile or desktop apps. i can only view in online page. the 1 that i shared with ss.   
Dropbox Backup
Storage space
Andyrota's avatar
Andyrota
New member | Level 2
2 years ago

Hi! Despite deleting every backup it keeps telling me i have no space.

My Dropbox Backup Beta is empty (if open, it asks me to configure the first backup) but my personal Dropbox account still full:

Should I just wait or is there something else to do?

 

Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Andyrota, thanks for letting us know!

     

    Would you mind also sending us a screenshot of what you see here?

    • Andyrota's avatar
      Andyrota
      New member | Level 2
      2 years ago

      Hi Hanna!

       

      Thank you for the reply, I've solved a few minutes ago!
      After disabling the backup service I have to delete the backup file manually from https://www.dropbox.com/backup/all (Page reachable only from the top-left menu of the desktop web panel)

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