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Radx's avatar
Radx
Explorer | Level 3
8 months ago

Team members seem to be using 0B, even though they access content larger than that.

Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in usage size?

dropbox business
Quota
Storage space
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi Radx, thanks for posting today!

     

    Assuming that they are uploading files to your Dropbox account, which sounds like it's a Business team from your description, then the quota should change.

     

    Are they uploading directly to the site, or using the desktop or mobile app? What does the quota usage show on this page?

     

    This will help me to assist further!

    • Radx's avatar
      Radx
      Explorer | Level 3
      8 months ago

      They are mostly using the desktop app. We are using 0.9TB of 5TB. Some users are showing that they are using space others its the 0 bytes

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Could you attach a screenshot showing this information from a user experiencing this issue on your team? 

  • Radx's avatar
    Radx
    Explorer | Level 3
    4 months ago

    Members of the standard team License appear to be using 0 bytes but are able to access large folders more than 2GB what causes that

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Radx, welcome back to our forum. 

       

      Did you get the chance to check Jay’s post above about your request in March?

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