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Forum Discussion
Storage Space full even after subscription
Hi! I have upgraded the Dropbox to 2TB yet my team members aren't able to upload the files. I have given them the access to my dropbox still they aren't able to upload it. please help!
Hey virtualgaintechnologies, thanks for reaching out to the Dropbox Community.
Like Rich mentioned, shared folders take up space in each member's account, so your other members would need space as well.
If you want them to upload files to your account, without affecting their quotas, you can send them a file request instead.
If you'd like to upgrade to a Dropbox Business account, you can also do that and your Plus subscription will immediately end and any remaining credit will be refunded to the original payment method.
I hope this helps!
Rich
Super User II
Super User II
virtualgaintechnologies wrote:
I have upgraded the Dropbox to 2TB yet my team members aren't able to upload the files. I have given them the access to my dropbox still they aren't able to upload it.
You upgraded. They have not. If you've shared a folder with them, they're still limited to the amount of available space in their account, and shared folders count against their storage.
Remember that each member of a shared folder has their own copy of the folder in their account. They're not uploading directly to you.
If it is so then buying that 2TB storage is waste?
- Hannah
Dropbox Staff
Hey virtualgaintechnologies, thanks for reaching out to the Dropbox Community.
Like Rich mentioned, shared folders take up space in each member's account, so your other members would need space as well.
If you want them to upload files to your account, without affecting their quotas, you can send them a file request instead.
If you'd like to upgrade to a Dropbox Business account, you can also do that and your Plus subscription will immediately end and any remaining credit will be refunded to the original payment method.
I hope this helps!
I want to ask one more thing that, will the amount get refunded of the previous plan after we changed the subscription to business account?
- Hannah
Hey virtualgaintechnologies, yes indeed, as mentioned, if you upgrade to Dropbox Business, any remaining credit on the Plus plan will be refunded to your payment method.
I hope this clarifies things, but let me know if you have any more questions!
