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Forum Discussion

AleksandrMoskalev's avatar
AleksandrMoskalev
Explorer | Level 3
2 years ago

Space usage is incorrect

Привет всем!   Нужна помощь. В моем дропбоксе уже давно занято по факту 50 мб. Но в аккаунте написано, что занято 3.15 ГБ. Как восстановить справедливость?) --------------------- Hi all!   Help...
Quota
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Привет, AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

     

    Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

     

    Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

     

    Дайте мне знать, что вы найдете.

     

    ---------

     

    Hey AleksandrMoskalev, thanks for joining our Community!

     

    Did you perhaps enable our backup feature at any point?

     

    Do you see any backups taking up your space here?

     

    Let me know what you find.

dino_batista's avatar
dino_batista
Explorer | Level 3
2 years ago

Also have the same error. Dropbox says I am using 2,5GB, when I can find just 499MB, as can be seen in the screen shot below. I already checked my backups, and there is none there.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dino_batista, sorry to hear about this.

     

    Can you please clarify what's shown in your plan tab in regards to your quota?

     

    Do you see any files or folders taking up space on your backups page online perhaps?

     

    As for the content of your Dropbox folder, have you ensured that you don't have any selectively un-synced folders? 

     

    Keep us posted!

    • dino_batista's avatar
      dino_batista
      Explorer | Level 3
      2 years ago

      Hello Walter, thank you for your response. Please find below my plan tab:

       

       

      Note it is much larger than when I check all the files I have stored.

       

      And there is nothing in my backups page as well:

       

       

      All my files in the Dropbox folder are selected to be synced (the green circle with a white thick in the middle, right?)

       

      It seems a bug in the sytem...

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you maybe navigate to this page and let me know if you find anything there dino_batista? 

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