You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kaywert's avatar
kaywert
Explorer | Level 4
7 years ago

Serious problem with Hard Drive space

Hi

 

I have a major problem with disk space, and I just can't seem to find an answer to the problem.

 

I have a little macbook with minimal HD space, hence why dropbox is very handy for me.

 

I am using shared dropbox within a company. That is, we are all connected to the same account but only sync our one personal folder.

 

With 16GB of space available, I download and install dropbox, then proceed to sync the one and only folder I wish to sync, which is 2.5GB large.

 

Having done this, I now have 13.5GB available. Which is spot on.

 

However, over the course of a few days I suddenly begin to get messages warning me that my HD space is running low, until eventually the messages turn to "your hard drive is full".

 

If I uninstall dropbox, I get my 16GB back. I start again, and it just keeps happening.

 

If I leave it and get on with something else, I find that my HD space begins to gradually and erratically creep back up again.

 

I have tried and checked and tried and checked, and I am only syncing the folder I require. So why does dropbox keep stealing my available space? Note: this situation doesn't happen if dropbox is not installed.

 

This is incredibly unproductive as I seem to be spending most of my time at work configuring dropbox. Not only that, but when my computer HD goes down to 0bytes of space, I can't get anything done at all.

  • Jay's avatar
    Jay
    7 years ago
    Thanks, this would help us greatly! 
     
    You can easily find out by logging into the account online and visiting here in order to see what plan it’s on.
     
    Keep us posted!
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Is there a lot of activity in the shared folder? If so, as files are deleted, Dropbox doesn't actually delete them right away. It stores deletions in the hidden .dropbox.cache folder in the root of your Dropbox folder. Deleted files are typically kept for 3 days before being purged. This is done to aide in recovery in case something was deleted by mistake.

    You can delete the content of the folder, but don't delete the folder itself. Also, if you're in the process of syncing and you delete the content, you'll likely have to start that sync process over again as the cache is also used during the sync process.
    • kaywert's avatar
      kaywert
      Explorer | Level 4

      Hi Rich

       

      Thanks for your reply.

       

      There is a fair amount of activity on the overall dropbox account. But not in my single chosen selectively synced folder. I estimate that I am running at about a 20% ratio of dropbox activity to hard drive space. I certainly am not deleting files that would quickly fill up 13GB+ of space.

       

      Is it possible that there's some ropey programming that is causing dropbox to allow other people's files to be downloaded to my machine in the background?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        Highly unlikely. Have you looked to see where the 13GB of data is actually located? If it's taking up that space on your drive, it has to be somewhere.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi kaywert, welcome to the forum!
     
    I just want to doublecheck something, when you say that you’re connected to the same account, and only sync your personal folder to your computer, are you referring to a Dropbox Business team, or are you all accessing the same personal account?
     
    This can affect things, since it’s possible that your personal folder is shared somehow. 
     
    If you’re in a paid team, the team admin can enable Smart Sync, thus preventing files from taking up space on your machine.
     
    If it’s a personal account you’re sharing with everyone, or you’re on a free team, then there could be files in the root folder that are being created and taking up space. 
     
    There could also be symlinks on your account that make the Dropbox desktop application detect more files to sync, causing further issues.
     
    More information on how exactly you’re accessing this folder is vital. A screenshot, excluding any personal data or names, would also help!
    • kaywert's avatar
      kaywert
      Explorer | Level 4

      Jay wrote:
      Hi kaywert, welcome to the forum!
       
      I just want to doublecheck something, when you say that you’re connected to the same account, and only sync your personal folder to your computer, are you referring to a Dropbox Business team, or are you all accessing the same personal account?
       

      I have to be honest, I do not know what level of account we have. All I know is that we have quite a large amount of space on it, I know it's a paid for account, but whether that's business or personal I'm not sure. I shall check on that.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Thanks, this would help us greatly! 
         
        You can easily find out by logging into the account online and visiting here in order to see what plan it’s on.
         
        Keep us posted!