We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Rach_Av's avatar
Rach_Av
Explorer | Level 3
3 years ago

Regular vs. Shared Files storage and how does Dropbox count them?

Hi all,  I'm on a business plan, and dropbox is currently telling me I have 134.4 GB of regular files, as well as X storage of shared files. What determines the file type? The company is also loo...
Dropbox Backup
dropbox business
Storage space
Rach_Av's avatar
Rach_Av
Explorer | Level 3

Hi Megan, 

There are folders in my shared section, but not my backup section. 

This is what the "Plan" section of my account settings looks like. I'm failing to understand what exactly is included in the "regular files" section of the storage, given that I have neither files in my personal folder nor backups. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Rach_Av, I hope you don’t mind me jumping in, too.

 

As mentioned above, the “regular files” showing on your Plan tab should include personal files on your account, that aren’t shared with anyone else. However, what you mention is a bit odd indeed.

 

Do you mind sending over a screenshot of your Backup page, as well, so that I can look into this further?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!