You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Referral showing as complete but 1 gb not showing in my space.
Hi All - I upgraded my basic free account to the plus today and also sent a referral link to a friend who signed up. I received an email that my friend signed up and that I'm getting an additional 1...
Hi Rich,
Thanks for your responses. It sounds like 1 gb is accurate then but not reflective in my account. I’ve gotten a confirmation email from Dropbox that I’m receiving 1 GB from my referral and that I now have a total of 2 TB amount of space. When I go to my Dropbox account via the app it also says I have a total of 2 TB amount of space and not 2.01.
Also when I go to the help center, the links under the Contact Us section for submit a request, chat and request callback are all grayed out and say “This support option is not available with your plan”
Any ideas for either?
Thanks for your responses. It sounds like 1 gb is accurate then but not reflective in my account. I’ve gotten a confirmation email from Dropbox that I’m receiving 1 GB from my referral and that I now have a total of 2 TB amount of space. When I go to my Dropbox account via the app it also says I have a total of 2 TB amount of space and not 2.01.
Also when I go to the help center, the links under the Contact Us section for submit a request, chat and request callback are all grayed out and say “This support option is not available with your plan”
Any ideas for either?
Rich
Super User II
Super User II
Nedra wrote:
Also when I go to the help center, the links under the Contact Us section for submit a request, chat and request callback are all grayed out and say “This support option is not available with your plan”
Visit your Plan page. What plan does it say you're on? Also, check your Referrals page (not your email or an app) and check what it shows for your referrals and space earned.
Hi Rich,
It shows as I mentioned before that I have the plus plan and 2 TB of storage total. I figured out a support email address though and am speaking to someone from dropbox now. He advised I'm probably not seeing my credit because I am still in the trial month but assured me I have it. Anyway thanks for looking into it.
- N
