Referral marked “Ineligible” despite full compliance.

Hi Dropbox Team,

I’m reaching out regarding an issue with your referral system — and this is now the second time I’ve experienced it.

Recently, I referred a colleague sitting next to me at work. She followed the exact steps:

She clicked my referral link.
She created a completely new Dropbox account with a previously unused company email.
She installed the Dropbox app on her own desktop computer, which had never had Dropbox installed before, and signed in.
We work at the same company, so while we might share an external IP, we use separate desktop computers with different internal IPs.

Despite this, her referral status is listed as “Ineligible.” Since I’ve experienced this same issue before with another legitimate referral, I’m beginning to feel concerned about how the system is evaluating valid cases like ours.

I truly value Dropbox and have been recommending it to people around me. But when these referrals are consistently flagged, it becomes difficult to maintain confidence in the process — and frankly, it's embarrassing.

I’d really appreciate it if someone could take a closer look at this particular referral and clarify why it may have been marked ineligible. If there’s a technical reason, I’d love to understand it better to avoid similar issues in the future.

Thanks in advance for your time and support.