We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
32may
10 months agoExplorer | Level 4
Refer a friend - Ineligible
I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible...
Mark
Super User II
Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.
You could try and contact support at www.dropbox.com/support and see if they can help?
32may
9 months agoExplorer | Level 4
I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?
- loafyloafcakes9 months agoNew member | Level 2
Would very much appreciate some help on this too!
- Megan9 months agoDropbox Staff
Hey loafyloafcakes, welcome to our Community!
I just sent you an email, in order for us to have a closer look into this.
I'll see you there, thanks!
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!