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Forum Discussion
32may
10 months agoExplorer | Level 4
Refer a friend - Ineligible
I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible...
Mark
Super User II
Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.
You could try and contact support at www.dropbox.com/support and see if they can help?
32may
10 months agoExplorer | Level 4
I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?
- loafyloafcakes9 months agoNew member | Level 2
Would very much appreciate some help on this too!
- Megan9 months agoDropbox Staff
Hey loafyloafcakes, welcome to our Community!
I just sent you an email, in order for us to have a closer look into this.
I'll see you there, thanks!
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