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Forum Discussion

32may's avatar
32may
Explorer | Level 4
10 months ago

Refer a friend - Ineligible

I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible...
Desktop
Referrals
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.

 

You could try and contact support at www.dropbox.com/support and see if they can help?

  • 32may's avatar
    32may
    Explorer | Level 4
    10 months ago

    I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?

    • loafyloafcakes's avatar
      loafyloafcakes
      New member | Level 2
      9 months ago

      Would very much appreciate some help on this too!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey loafyloafcakes, welcome to our Community! 

         

        I just sent you an email, in order for us to have a closer look into this. 

         

        I'll see you there, thanks! 

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