You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Solomon N.
9 years agoNew member | Level 1
"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upg...
- 9 years ago
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
Mark
Super User II
Try logging a ticket with support as it could be a bug:
https://www.dropbox.com/support to log
http://dropbox.zendesk.com to track
Replies, however, do take time.
Erlend
8 years agoExplorer | Level 3
Thank you :slight_smile:
- Jane8 years agoDropbox Staff
Hey Erlend,
Thanks for writing in about your query!
Just keep in mind that maybe your computer is the one that's running out of space, hence the notification.
If you go per Mark's suggestion, please let me know here once you have contacted support, so that I follow-up on the case.
Will be awaiting your reply!
Kind regards,JaneA
About Storage Space
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