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Squigley's avatar
Squigley
Explorer | Level 3
12 months ago

Storage on a family account not full but not allowing me to add files

I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.  ...
Dropbox Family
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
@Squigley wrote:

I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.

Are you actually a member of the Family plan, or did someone on the Family plan just invite you to join a shared folder? If it's a shared folder, then you don't have access to the 2TB of space in the Family plan. You're still limited to the available space in your own account.

 

What plan does it say you're on when you check your Plan page?

Squigley's avatar
Squigley
Explorer | Level 3
12 months ago
Great point Rich, I have double checked and I am a memeber of the family plan. On the plan page it says my subscription is Dropbox family, then goes on to say the familiy is using 54.83% ofour 2TB. My usage is showing as 1.03Gb files, and 1.14Gb of back ups
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for letting us know, Squigley.

     

    Can you please send us a screenshot of the error message about not having enough space?

     

    Just make sure to hide any personal info on the screenshot.

    • Squigley's avatar
      Squigley
      Explorer | Level 3
      12 months ago

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for that, Squigley, and sorry for jumping in. 

         

        Can you clarify what’s the overall size of the files you’re trying to upload to Dropbox?

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