We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
terskelton
2 years agoHelpful | Level 6
my dropbox is overfull. How can that be?
My dropbox is overfilled by many hundreds of percent. How can that be? I didn't put that stuff there and I can't see it to delete it or decide to buy bigger (which I don't need.) TIA.
- 2 years ago
Walter, this may be straightened out. My page was saying "Drop Box Basic: Out of Space. 57.39 GB used." It looks like one single file had put me over, a file I didn't even ask to put there. After that was deleted my page now says "0.99 GB of 2.5 GB used." It's hard for me to imagine one file being 56.4 GB. And I didn't understand how it could have been put there if : I couldn't access it and it overfilled my "box" by hundreds of percent rather then telling me a recent file wouldn't fit. They obviously wanted to sell me a bigger "box". I don't use DropBox very often and therefore am not an expert but it would really be helpful if the size of each file was available at the top level rather than having to open each one to get properties. There are still aspects to this I don't understand but things look OK for now so thanks for the assistance.
terskelton
Helpful | Level 6
Walter, this may be straightened out. My page was saying "Drop Box Basic: Out of Space. 57.39 GB used." It looks like one single file had put me over, a file I didn't even ask to put there. After that was deleted my page now says "0.99 GB of 2.5 GB used." It's hard for me to imagine one file being 56.4 GB. And I didn't understand how it could have been put there if : I couldn't access it and it overfilled my "box" by hundreds of percent rather then telling me a recent file wouldn't fit. They obviously wanted to sell me a bigger "box". I don't use DropBox very often and therefore am not an expert but it would really be helpful if the size of each file was available at the top level rather than having to open each one to get properties. There are still aspects to this I don't understand but things look OK for now so thanks for the assistance.
terskelton
2 years agoHelpful | Level 6
Let me also say that while I was deleting files that the box showing how much I had didn't appear to be changing so I couldn't understand what was going on. It was only after you had me follow your link to my plan that the indicator changed. A confusing program.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!