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Forum Discussion

Star B.'s avatar
Star B.
Explorer | Level 4
3 years ago

I've sent too many referral emails.

I saw that someone else asked this same question and you guys officer to email him directly. But that didn't put the answer on here so I still don't know why I can't send my friend a referral.  I got...
Error Messages
Referrals
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey frosoc, happy Monday! 

 

I just sent you an email, in order for us to have a closer look into this.

 

I'll see you there. Enjoy!

IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

I am facing the same issue as well, could you please look into it? I've a website where people can register. I just wanted to send them an invite but after a few hundred invites I started to get an error. You've sent too many referral emails. Please contact support for assistance.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey IMExperts, welcome to our Community!

    Could you let me know how many referrals you’ve sent out to friends and family in total? 

    The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this limit, you won’t be able to send any more referrals.

    Let me know if this is the case or not & I’ll try my best to further advise from there.

    • IMExperts's avatar
      IMExperts
      Helpful | Level 5
      2 years ago

      I've sent around 400 emails using the Refer a friend tab in my account settings.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi IMExperts, thanks for the speedy reply! 

         

        How many of them have accepted the invite though? 

         

        It sounds like you have indeed exceeded the limit, if 32 people have accepted the invite, and joined Dropbox.You might still be able to send invites, but you wouldn't get the extra space. 

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