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Forum Discussion
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on...
I appreciate that Dropbox sees that this change is a significant problem (putting it mildly). What’s the timeline for an accommodation for Mac users? I can’t just have Dropbox taking hard drive space by surprise, with no option to stop it.
It’s shameful that longtime customers are finding out about this by accident in the forums. Quietly rolling out an experience this bad is a slippery slope.
It’s shameful that longtime customers are finding out about this by accident in the forums. Quietly rolling out an experience this bad is a slippery slope.
I recall several posts in this very long thread that say that while Dropbox is considering solutions to this problem, they're waiting to roll this out to external-drive users. If I'm remembering that correctly, it's not exactly true. It's the only way to explain why one of my three machines--the only one that doesn't rely on an external drive--tried the local download last night to its 512GB drive.
So, it appears that Dropbox is rolling this out by app, rather than by account. That machine is fairly useless to me now if it doesn't sync, so I'm going to uninstall Dropbox from it and use it as the test for Sync.com today. Way to lose a 13-year customer, Dropbox.
I'd like to say that it's sad to see this happening. But it's not. It's what happens when you treat clients the way they have treated us.
Of course, it's too bad you have to go through this. And I think you are not by any means alone. I think a great number are heading out and are not coming back.
It really pained us as well. We had been with the many years just like you. We had the entire workflows set up that had to be carefully figure it out again. Fortunately, Sync.com was and is up to the task. I think they must be benefiting something fierce.
I'd like to personally voice my disgust to dropbox. You failed me on numerous points. I have gone into them at length previously and won't do it here at this point for a bit again. But I intend to keep on putting pressure and letting everybody know that there are other options that will treat them the way customer should be treated.
