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Forum Discussion

nunchy's avatar
nunchy
Explorer | Level 4
3 years ago

Permanently deleting files doesn't free up space??

It says under deleting files that permanently deleting files "won't free up storage".  Question is, why not? and if that doesn't do it, what does? i do not have shared folders BTW. How can i free up space without having to buy more?

  • Deleted files dont use up quota, so, permanently deleting them makes no difference. 

     

    The only way to get space back is to remove files from Dropbox - basically anything at www.dropbox.com/home is what uses your space. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Deleted files dont use up quota, so, permanently deleting them makes no difference. 

     

    The only way to get space back is to remove files from Dropbox - basically anything at www.dropbox.com/home is what uses your space. 

    • nunchy's avatar
      nunchy
      Explorer | Level 4

      Thank you for your reply, and excuse my ignorance, but what is the difference between quota and space? 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Nothing at all 🙂

         

        Quota is simply how much you can store. Same as space.

    • Redwise10D's avatar
      Redwise10D
      Explorer | Level 3

      I am trying to free up space and do not understand why deleting files does not do that!

      What is meant by "remove files from dropbox" if that is not deleting files????

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Redwise10D wrote:

        I am trying to free up space and do not understand why deleting files does not do that!

        What is meant by "remove files from dropbox" if that is not deleting files????

         


        Deleting files does free us space. Thats not what was asked here. Here it was asked if permanently deleting files freed up space. THAT does not because the space was already reclaimed when the files were deleted. The Permanent part is just a second step to make sure they cannot be recovered BUT wont give you more quota back. 

    • laszlohal's avatar
      laszlohal
      New member | Level 2

      also i have not added any pictures for over a year so how can my box be full.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey laszlohal, sorry to hear you're having issues with this.

         

        Could you have a look at your backups page and your homepage and let us know if you find any files or folders taking up space? 

  • laszlohal's avatar
    laszlohal
    New member | Level 2

    I have more than enough space in my drop box , also i have deleted hundreds of old pictures , so stop harassing me i DO NOT WANT MORE SPACE,

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