You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

paddyb's avatar
paddyb
Explorer | Level 4
3 years ago

Onlines vs physical space

With the free account, I have 8GB space online, but only 2GB physical.   How does trhis work with synching? Does only 2GB sync? Which 2GB out of the 8GB, the ,ost recent files?
Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    Hi paddyb, most likely you have referral quota or extra space granted on your account from another promotion.

     

    Could you check on this page to see if you've earned space on the account?

paddyb's avatar
paddyb
Explorer | Level 4

Thanks for your reply.

 

Perhaps I have 8GB space then? But there doesn't seem to be an 8GB plan? When I over filled the 8GB, it asked me to upgrade, and showed me a screen saying I was on the 2GB plan. Attaching a screenshot showing the 8GB. I'cve deleted files now, so I can't get the screen up thast tells me I only habve 2GB

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi paddyb, most likely you have referral quota or extra space granted on your account from another promotion.

 

Could you check on this page to see if you've earned space on the account?

  • paddyb's avatar
    paddyb
    Explorer | Level 4
    3 years ago

    Ok, mystery solved I think! I have 3GB from Samsung, plus various other bonuses from 2012-14, completely forgot about this!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      No worries, if you have any more queries, feel free to message back!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!