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Woodmanafc's avatar
Woodmanafc
New member | Level 2
23 days ago

My storage is full despite removing most of the files.

Hi all

 

I appreciate that there are many posts on here regarding storage space but I have exhausted all solutions.

 

My storage is full despite removing most of the files. I do not have any back up and I have removed linked devices. I now need help

 

Many thanks

 

Paul

 

 

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Woodmanafc wrote:

    My storage is full despite removing most of the files. I do not have any back up and I have removed linked devices.


    Take a screenshot of your usage as shown on your Plan page. It should look like this:

     

     

     

     

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Woodmanafc 

         

        And you have no files or folders shown on this page? Your usage is showing 3.2GB or regular files, so they should be visible on that page.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Woodmanafc, I know you can't possibly do this with your entire content, but as an example would you be able to use these steps, in order to calculate your files/folder size? 

     

    Let me know what you find or feel free to send me some screenshots!

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