We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

OfficemanagerRWL's avatar
OfficemanagerRWL
New member | Level 2
2 years ago

My account is still showing as overquota despite upgrading, why?

Good morning, We work in the office with Dropbox with 2 different accounts. The Dropbox is full and was upgraded by my supervisor through her account. However, I am still getting the message that...
  • Jay's avatar
    Jay
    2 years ago

    Does this mean that you were invited to a shared folder that they own?

     

    Quota can't be shared through folders, so you'd need to upgrade your account or earn quota in order to view the files in the shared folder, and for files to sync again.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!