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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
My dropbox account says I have 78Gb used and it´s not true, for that reason my free account no longer works and syncs.
I tried everything, deleting all shared folders, all my files and folders also!, my deleted folder, and still 78Gb used.
Uninstalled dropbox from my PC too.
What can I do? the only thing that I can do is delete my entire account and create it again, but I think that would lower my storage plan limit if I loss my referrals accounts bonus.
Rich
Super User II
Super User II
belorecu wrote:
My dropbox account says I have 78Gb used and it´s not true ...
Check your Backups page.
that was it ! thank you very much!!
I still don´t know how to delete that backup, I click the three dots and then delete, but it doesn´t dessapear, it says it can take a while..
I´ll keep trying but thank you very much for your precise help!
- Rich
belorecu wrote:
that was it ! thank you very much!!
If you're not using the backup feature, make sure you disable it.
I have deleted that "Backup PC" and in the dropbox backup page doesn´t appear anymore, but my space is still 78Gb used, my desktop app is desinstalled. I don´t know where are those backup files to delete them.
