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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Jeg har flyttet mine gamle filer fra Dropbox, så min pc nu er tom.
Db angiver fortsat at være fyldt op, hvorfor? Hvordan ændrer jeg det?
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I've moved my old files from Dropbox, so my PC is now empty.
Db still says full, why? How do I change it?
- Jay
Dropbox Staff
Hi Tommytot, thanks for bringing this to our attention.
Could you check to see if you have any files on the backups page?
This will help me to assist further!
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Hej Tommytot, tak fordi du gjorde os opmærksom på dette.
Kan du tjekke, om du har nogen filer på sikkerhedskopieringssiden?
Dette vil hjælpe mig med at hjælpe yderligere!
hele pc lå i sikkerhedsbackup. Forsøgte at slette, men ligger der stadig.
- Jay
Have you tried disabling the computer backup using these steps?
I have deleted every file from Dropbox, there are no shared folders. I unistallad Dropbox on all devices. The Drpobox All file show no files, 0 shared files.
Yet the Plan tab says that 1.1 GB is used.
How to fix this? Where are these files?
- Rich
Super User II
pumabea wrote:
I have deleted every file from Dropbox, ... Yet the Plan tab says that 1.1 GB is used.
Check your Backups page.
- Hi,
I know this is not new and I read the others issue with this but none was helpful.
I got the Full Use of Storage notification while I gave over 70% not used. It says 7.25G used of 7.25G while in fact I use only 1.5G.
I went back and delere some files, it even makes it worst. Deleting more… geting more used space.
None of these below attempt helped:
1- Cleaned the cache.
2- Delete old files throught dropbox website.
3- Unshard the old folders that is nit in use anymore.
4- Permanently delete all files that are in the recycled box.
5- Uninstalled and reinstall Dropbox.
6- Signed out and sign in again.
7- unlink and relink my account.
No matter what do, or deleting more files, Dropbox use more space. It might be a bug that will fix automatically, but I want to share or report this issue
Thanks,
Raid- Rich
raidtariq wrote:
I got the Full Use of Storage notification while I gave over 70% not used. It says 7.25G used of 7.25G while in fact I use only 1.5G.Check your Backups page.
Hi,
Now it is solved. Thank you. I did not know that Dropbox backup my all previous data. I went to DropBox Backup and delete them all and now I have plenty of space.
Thanks,
I deleted all my files and my dropbox still reports 89.5% of 4GB+ as being utilized.
I have been trying to solve this for days. This problem has made my dropbox useless.
I need assistance.
Hi, I permanently deleted all files in my box, signed out then signed in but it still says that 1.85GB/2,25GB is used?
What can I do to really free all the space I have?
Cheers,
Nandi
- Megan
Hi kreorszagismeret, let's jump right into this!
Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account?
What about any active Backups?
Let me know more!
My dropbox is at 14 GB basic and it showing I have 11+ GB used. This is from a former backup, I can't remember when. All files on Dropbox and Backup are empty. I can't find the issue, I am technically savy full stack engineer and have reviewed these forums. Mods please help!
Best,
Jasen
- Jay
Hi anonymous, thanks for bringing this to our attention.
Do you see any deleted backups on the site itself confirming that they have been removed?
A screenshot of this page (while hiding any persona info) would be helpful for us!
The Backups page is empty and if I click Deleted Files on the Backups page it takes me back to Deleted Files for Dropbox.
Best,
Jasen
Hi all, I have a dropbox account with over 19 GB of space. Yesterday, it reported that it was over its quota so I removed all of the folders. Yet, it still says it is over its quota, even with nothing in the dropbox. I checked the backup and there is nothing there either. I have been searching for phantom files/folders but cannot find them. Any help would be appreciated!
- Megan
Hi dhkaplanoh, thanks for posting here today!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
Yes, please do. Should I post my email here or somewhere else?
Dropbox says I have used 6.55 GB out of 5.75 free space. I only show I have 5.92MB and its full I need to upgrade. How do I fine the what is using the space?
- Mark
Everything you see at www.dropbox.com/home and www.dropbox.com/backups uses your space
