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Forum Discussion

rwright's avatar
rwright
Explorer | Level 4
6 months ago

I need some clarifications on the "manage hard drive space" section of the Dropbox preferences.

What does the above mean in the "manage hard drive space" section of my account? According to the way I sync my account everything is supposed to be stored online only, even though I constantly have ...
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi there rwright - thanks for using Dropbox and welcome to the Community!

 

Could you send us a full-page screenshot so that we can make sure we're on the same page?

 

Also, what is the version and exact status of the Dropbox desktop app installed on your computer?

 

Are all of your files online only or you have some that are available offline on your device?

 

If the app is 'up to date' and not still syncing, have you tried deleting the cache folder?

 

Let me know what you find and we'll take it from there.  

  • rwright's avatar
    rwright
    Explorer | Level 4
    6 months ago

    Could you send us a full-page screenshot so that we can make sure we're on the same page? This is the full page

     

     

    Also, what is the version and exact status of the Dropbox desktop app installed on your computer? 198.4.7615

     

    If the app is 'up to date' and not still syncing, have you tried deleting the cache folder? I believe it is syncing.

     

     

    Are all of your files online only or you have some that are available offline on your device? All files are online only. Mac "Get info" says: 525.8 MB on disk

     

    thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey rwright, sorry to jump in here.

       

      Can you let me know how much hard drive space your computer has (in total)?

       

      Also, how much space do the files in your Dropbox account take up?

       

      You can see this in the plan tab of your account settings here.

      • rwright's avatar
        rwright
        Explorer | Level 4
        6 months ago

        Can you let me know how much hard drive space your computer has (in total)? 494GB

         

        Also, how much space do the files in your Dropbox account take up? 2T

         

        On my IMac Apple Support saw that the Dropbox was taking up 400+ GB as system data and right now my system data is using 84 GB.

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