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Forum Discussion

conchimnon's avatar
conchimnon
Explorer | Level 3
27 days ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday.

"Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!"
....
"Notice: Your files are about to stop syncing, Dinh."

Please tell me what is going on and what should i do?

Thank you.

Notifications
Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    27 days ago

    Hey conchimnon - sorry to hear about this.

     

    Can you please let us know what's reported in your plan tab in regards to your account's quota?

     

    Also, do you see any unsubscribe button within the emails you're getting about this?

     

    Any additional information or screenshots are more than welcome!

    • conchimnon's avatar
      conchimnon
      Explorer | Level 3
      27 days ago

      Dear Walter,

       

      Thanks for the reply,

       

      Please check the photos below to find out the situation.

       

      Sorry for my bad English and technology.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        27 days ago

        Thanks for the additional information and the screenshots too conchimnon 

         

        May I ask how many times you've received this email notification so far?

         

        Also, is it possible that you were closer to your account's quota limit at that point? 

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