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Forum Discussion

Toruse's avatar
Toruse
New member | Level 2
5 months ago

Getting a "you're out of space" email notification

I keep getting emails and notifications claiming that I've reached my 2gb storage limit. Upon checking the contents of my dropbox account, the files total up to just over 3mb. So, Dropbox, what the h...
Error Messages
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Storage space
Toruse's avatar
Toruse
New member | Level 2

Ok, I've found what's taking up all the space. Dropbox has spontaneously backed up game data that it shouldn't have. Now it won't let me delete that data. Every time I click delete it opens up the app, where it only gives me the option to view back up files, which then just opens up the same list of files that started this circular mess. I've paused the backup so it won't add anything else, but it still won't let me delete what's already backed up.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

So you're not able to delete your backed up folders from the backups page Toruse?

 

Does the issue persist even after accepting all cookies on the page?

 

Are you able to navigate the desktop app's preferences to check your backups tab? 

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