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Forum Discussion

nm_14's avatar
nm_14
Explorer | Level 3
2 years ago

Error space limit reached but there's still space available

I like to use dropbox to back up my photos from my iPhone. I have a folder storage limit of 5.25 GB. Recently it's failed to upload photos if the amount exceeded 3 or 4 GB. Made sense at first, getti...
Desktop
Error Messages
Storage space
upload
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

The status should be visible in your menu bar/system tray.  Could you hover your mouse over the Dropbox icon there and let me know what it reads nm_14?

nm_14's avatar
nm_14
Explorer | Level 3
2 years ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry for jumping in, nm_14. 

     

    Just to clarify, are you receiving this error message if you try to upload small files to your account from all platforms (website/mobile app/desktop app)? 

     

    Can you please go here and send me a screenshot of what you see on your Plan page?

    • nm_14's avatar
      nm_14
      Explorer | Level 3
      2 years ago

      I haven't tried to upload files from the web or mobile app. Just from my computer.

      Plan page looks like this:

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi nm_14, do you have enough free space on your phone for the uploads to complete successfully? 

         

        Have you tried clearing the Dropbox mobile app cache?

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