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Forum Discussion
earned storage space suddenly disappeared
I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my...
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
I just received an out-of-storage message.
It seems to me that I used to have a bunch more storage than I do now that I earned by inviting about 8 or 10 other users to sign up for new accounts. Has anyone else had storage that seems to have been taken away?
I have! I joined sometime ago and earned 15gb of space. It now appears i have only 2gb. Any idea on how i can get back the lost space?
- Walter
Dropbox Staff
Hi LoebLaw1, sorry to hear about this.
Could you take a look at your account's plan tab and let us know what's reported in regards to your quota?
Did you earn the additional space through referrals or a promotion perhaps?
If it's the latter, note that some promotions are only for a fixed period of time and usually expire.
i did earn my space through referrals years ago.... but do not recall notice at time of referrals that my freebies would expire!
