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Forum Discussion
earned storage space suddenly disappeared
I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my...
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
Nancy
Dropbox Staff
Dropbox StaffHi again, Marsie1!
I’m happy to hear that your previous space is still available on your Dropbox account.
As per your deleted files, can you take a look here perhaps and let me know if you’re able to restore them?
Even in case that your account went over-quota at some point, it should still be showing the actual space you have, and not the minimum 2GB, so that’s a bit odd.
If you happen to have any type of screenshots of the message you received, let me know and l’ll take a look for you.
I’m happy to hear that your previous space is still available on your Dropbox account.
As per your deleted files, can you take a look here perhaps and let me know if you’re able to restore them?
Even in case that your account went over-quota at some point, it should still be showing the actual space you have, and not the minimum 2GB, so that’s a bit odd.
If you happen to have any type of screenshots of the message you received, let me know and l’ll take a look for you.
Hi Nancy,
I did not take screenshots of the "over-quota" status. The dropbox icon in the lower left tray alerted me that my space was full. It showed a yellow triangle, red cross (?), exclamation mark (not sure) and a pop-up message that my dropbox was full. It was immediately noticable when I started using my PC that morning.
You are correct: Even in case that my account went over-quota at some point, it should still be showing the actual space I have, and not the minimum 2GB. But in account settings, the entire "slider" diagram was red, with a maximum of only 2Gb shown.
This made me worry that my extra space had disappeared when in fact I had apparently exceeded my earned quota of 7.88 Gb. I also could not see by how much I had exceeded it. I remember seeing 3.1 Gb in the "over quota" screen. But did this mean I exceeded my earned space by 3.1 Gb or that I exceeded the (mistakenly) assumed 2 Gb space by 1.1 Gb?
Would be truly helpful if dropbox could fix this bug.
The removed folder is gone, I am afraid. Only "rewind" may help, but it's expensive.
- NancyHi again, Marsie1, thanks for the extra info you've sent.
Do you remember if the shared folder you mention was owned by somebody else or by you instead?
We can perhaps check if there's another way to retrieve it.No, I don't remember who owned the deleted folder. I'm afraid I was the owner.
Is someone looking into the incorrect space counting issue I experienced when I exceeded the extra space?
thanks, Maria
