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Forum Discussion

EHrl-789's avatar
EHrl-789
Explorer | Level 4
5 months ago

Dropbox wrongly says my Basic account is over the quota limit.

My Basic Account DID exceed the 2GB limit. I promptly reduced contents to 477 MB. There are NO BACKUPS taking up space. I am STILL getting reminders that my Account is full. I have screenshots ...
Dropbox Basic
Error Messages
Storage space
EHrl-789's avatar
EHrl-789
Explorer | Level 4

Thanks so much, Mark, for speedy response.

I removed a considerable amount of data on around 18 July '24!

As I've said, I have screenshots which show my 'Home' page in Dropbox weirdly suggesting  it's full whilst my Subscription page in Dropbox confirms my 477MB new, much-reduced, total.

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Can you post screenshots? 

 

What about www.dropbox.com/backups ?

 

Also are you in any Shares? They stop syncing as soon as its over quota SO if somebody added a load of data to one of them it wouldnt sync to your account if it took you over the say 2gb but WOULD use up quota and stop syncing. 

  • EHrl-789's avatar
    EHrl-789
    Explorer | Level 4
    5 months ago

    Thanks again, Mark.

    My account has not become involved in any 'Shares' or Team work of any kind. 

    I do my sharing etc. on a different platform.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Awesome news KOIN!

       

      Yeah, it seems that your Backup was taking up a lot of your account's quota.

       

      If you need anything else, don't hesitate to let me know! 

      • KOIN's avatar
        KOIN
        New member | Level 2
        5 months ago

        Thank you for pointing me in the right direction  !

         

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey EHrl-789. To look into this further, we’ll need a screenshot of what you see here, as a first step. 

       

      You can click on the following button to post it here: 

       

      • EHrl-789's avatar
        EHrl-789
        Explorer | Level 4
        5 months ago

        Thanks so much, Nancy. Great to get some contact directly from Dropbox Support.

        Am attaching just the screenshot you've asked fr, but I have some others if you still need them!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey KOIN, let's jump right into this! 

       

      The first thing I'd like for us to check is your sharing tab to see the content you have there and your plan page as well. 

       

      Have you also checked your Backup tab to see if you have the feature enabled? 

       

      Let me know more!

      • KOIN's avatar
        KOIN
        New member | Level 2
        5 months ago

        Hi Megan, thnx for your swift reaction.  Please see both pintscreens below :

         

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