Dropbox empty but keep getting storage full emails

Question

I keep getting emails saying my storage is full but my dropbox is empty.

No backups
No shared folders
No uploaded files
No deleted files

I have looked at my account on the web and on the app.
I have gone through dozens of help articles and I cannot figure out what is wrong.

Walter · Answer

Hey there SusannaBlue94 - sorry to hear about this.
Can you please send us a screenshot of what exactly is reported in your plan tab so that we can have a visual too?
&nbsp;
Thanks so much!

SusannaBlue94 · Answer

How do I send a screenshot?

SusannaBlue94 · Answer

https://www.dropbox.com/scl/fi/b3swlnzypncjouvhtmz1y/Storage.jpg?rlkey=ta47h7pn7rj9cnqa24a94omhp&amp;st=4tmn5y3d&amp;dl=0

Walter · Answer

Thanks for the screenshots SusannaBlue94 - much appreciated.
&nbsp;
And you're 100% sure that you're getting these emails to the email address that's associated with the account you're looking at - right?
&nbsp;
When was the last email you received about being close to your account's storage limit? How many &nbsp;have you received lately?&nbsp;

SusannaBlue94 · Answer

Yes, I have gotten 3 emails so far on 10/21, 10/28, and 11/4.they are from no-reply at em-s. dropbox.com

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Dropbox empty but keep getting storage full emails

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