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Big Slim's avatar
Big Slim
New member | Level 2
2 months ago

Data Loss After PC Factory Reset

Hello - Recently, I reset my computer to factory settings due to a suspicion of hacking. As a result, I had to format my drives, including one that was linked to Dropbox. Before the reset, I checked and believed that the files on this drive had been backed up to Dropbox. However, upon looking today, it appears I have lost a significant amount of critical content; only one file remains in the folder.

 

I am reaching out to see if there is any possibility for Dropbox to recover these files. I would greatly appreciate any assistance or guidance, as these files are of significant importance to me.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Big Slim wrote:

    I am reaching out to see if there is any possibility for Dropbox to recover these files. I would greatly appreciate any assistance or guidance, as these files are of significant importance to me.


    How did you check they were uploaded to Dropbox? Did you go to www.dropbox.com/home to look? OR did you just check the folders on your machine?

     

    What does www.dropbox.com/events show?

     

    And do you still have quota available? www.dropbox.com/account

     

    Note: if they were never uploaded to Dropbox in the first place (say because it wasn't given enough time, or, you were over quota and so syncing stopped) they are not recoverable via Dropbox because Dropbox doesn't even know they exist. 

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